We currently have an opportunity for an Assistant Team Leader.

The Organisation

Our client is a leading global provider of information management and electronic commerce systems for the financial services industry. They are trusted by more than 16,000 clients worldwide including banks, credit unions and thrifts of all sizes; mortgage lenders and leasing companies; telecommunications and utility companies; brokerage and investment firms; healthcare and insurance providers; and retailers and municipalities.

The Role

The Assistant Team Leader is responsible for supporting the Workflow Coordinator in ensuring all Service Level Agreements are met in the Document Preparation area, through effective leadership.

You will be responsible for but not limited to;

• Monitor, coach, guide and train all team members to improve individual and team performance;
• Help ensure all staff are multi-skilled and performing at a high productivity level;
• Assist with the completion of performance reviews and performance development plans;
• Complete all allocated reporting tasks in a timely and accurate manner;
• Escalate any issues which may impact the non-adherence of Service Level Agreements;
• Identify any potential areas of risk and recommend new procedures if necessary;
• Relieve in a Team Leader position when required; and
• Perform other Item Processing roles when required

Hours of Work

Monday to Thursday 6pm-12am (half hour meal break)
Friday 7pm-1am (half hour meal break)
= 27.5 hours per week

Experience Required

You must have basic people management skills with a desire to expand and improve those skills. You will have excellent oral and written communication and interpersonal skills. Furthermore, the envisaged candidate will have a high level of computer competency.

The Person

The successful candidate will have the desire to work night shifts and will need to have positive team interaction and strong customer focus.

Apply Now!!