In this newly created role, you shall develop a culture of excellence within the customer service team to ensure the successful execution of the other management process in the following areas:- - Expedite key orders and act as the conduit between purchasing, planning and the sales team
- Perform the Export Order entry and updates
- Confirm Export order fulfilment capability, review component availability and advise purchasing of issues, process customer orders including dispatch date and special requirements, forward order confirmation
- Ensure all sales orders are entered into AX system correctly
- Monitor back orders and provide the customers daily order updates when required
- General enquires on stock availability
- Supervise sales representative support and enquiries
- Supervise reception activities
- Drive improvements within the CS team
- Continual improvement of staff through development of the skills matrix
Authorities:- - Receive and process customer orders
- Review and release 100% OF sales orders
Skills:- - Knowledge of AX or ERP system
- Good proven customer service skills
- Product knowledge
- Microsoft Office
- Intermediate Excel skills (Pivot tables/v look ups)
- Leadership and problem solving skills
This role is located close to public transport and also has on site parking. It is a newly created role to manage a small team so is a great opportunity to put your own stamp on a successful business and lead the team to further success!
To apply online please click on the appropriate link below. Alternatively, for a confidential discussion please contact Marion Veigel on 02 9891 7400.
Please visit www.veritasrecruitment.com.au to view more jobs. Veritas Recruitment is a contemporary agency operating with traditional values. Our name itself is based around an ancient Roman virtue of honesty in dealing with others - a principle we bring to every business relationship. Our experienced team of consultants have strong relationships with both clients and candidates and we offer a personalised local recruitment service. |